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Updates on Corona measures

Our hygiene meassures for your stay in Hamburg

COVID-19: USEFUL INFORMATION

Esteemed guests,

We have devised a comprehensive hygiene strategy to help protect the health and safety of our guests, our employees and the general population. On the following page we explain where current provisions differ from the usual business at our hotel. It is extremely important to us that our guests feel comfortable at our hotel at all times and in all circumstances. Despite the extra demands placed on us all during these extraordinary times, we endeavour, as always, to provide a home from home for our guests in Hamburg.

WE ARE HERE FOR YOU! PERSONAL AND TRANSPARENT SERVICE

It is important to us to be available to answer our guests’ questions in person during their entire stay. In order to ensure to do this safely in the current situation, we have installed a Perspex screen at our reception desk. In this way, we can greet all guests in person, almost as usual, and protect our guests and our staff at the same time.

You can contact reservations by phone or E-Mail as per usual.

Phone 040-739 6000

General information

  • Please ensure to keep a distance of at least 1.5 metres to other guests and staff at all times
  • Please wear a medical-grade face mask while in public areas (surgical or FFP2 mask)
  • Please wash your hands frequently For at least 30 seconds
  • Do not shake hands
  • Please follow instructions from the hotel staff
  • Please pay contactless, by card, if possible
  • Please do not travel if you have any Covid symptoms

Cashfree payments Digital payment options reduce infection risks. At the Hotel Alt Lohbrügger Hof we offer a choice of digital payment options. Please pay contactless whenever possible. Currently banks require customers to enter their PIN for transactions of EUR 50 or higher with Visa / Mastercard / Giro Card and American Express.

Book safely – free cancellation for ‘Top’ rate!

We know how difficult it is to plan any trips in the current situation. In order to be able to offer you our best rate at flexible conditions, we have modified the cancellation policy of our ‘Top’ rate for the time being! You can now cancel this rate free of charge up to a day in advance of your arrival date. Our most flexible rate is still the ‘Flex’ rate, which can be cancelled free of charge up to 6 pm on the day of arrival.

OUR RESTAURANT

In order to ensure the continued safety of all persons present, please adhere to the following hygiene, contact tracing and social distancing rules. For the restaurant visit, contact tracking data must be deposited by using the Luca app or on a conventional paper form. Currently, a distinction is made in Hamburg between indoor and outdoor catering. In outdoor restaurants, a maximum of 10 people can sit at the same table. A minimum distance of 1.5 metres from other persons outside one’s own group must be maintained. A medical or FFP2 mask must be worn outside the seating area. In indoor catering, the maximum number of people at a table is limited to 5. In addition, guests must be verifiably vaccinated, recovered or tested to use the indoor area. The minimum distance and mask requirement also applies here. With all changes, it is our greatest endeavour to reconcile hygiene, protection and good service.

Hygiene measures in the bedrooms

In order to keep contact surfaces as small as possible, we have removed some decorations and all drinks and snacks from the mini bar. In the current circumstances less is more!

All contact surfaces are cleaned and disinfected by housekeeping as part of the cleaning routine.

However, we do not want to leave our guests completely without access to mini bar items. Drinks and snacks that are usually available in the mini bar in the room can be bought for the same price from reception or the hotel bar.

Conferences and events

Private events are currently not permitted in Hamburg. Business events can only be held with a large number of restrictions in place. In addition to the general hygiene and protection etiquette, the following provisions are in place for any event:

  • Contact details of all participants must be provided (name, address, phone number)
  • All participants must be verifiably vaccinated, recovered or tested.
  • Organisational processes for observing social distancing must be put in place
  • The participants must adhere to a fixed seating plan
  • Dancing is not permitted
  • Medical-grade face masks are mandatory (surgical mask or FFP2 mask

Our service staff wear a medical-grade mask (surgical mask or FFP2 mask) at all times in guest areas. In addition, our venues are equipped with powerful ventilation systems in order to minimise the risk of infection.

IS IT WORTH TRAVELLING TO HAMBURG IN THE CURRENT SITUATION?

A trip to Hamburg is definitely worthwhile. The restaurants and shops have opened again and the fantastic summer weather invites you to stroll, shop and walk. The vaccinated, the recovered and the tested can get into all the “indoor” offers without any problems. To the outdoor areas, such as the many restaurants and cafés, all you need is the Luca app or contact tracking data. Hamburg is looking forward to your visit!

Furthermore, the current regulations must always be observed.

YOU CAN FIND THE LATEST INFORMATION HERE

Hamburg.de
Robert Koch Institut
Coronavirus regulations in Hamburg

Please contact our reception team should you have any additional questions.

Using the lift

Please feel free to use the lift for bringing up your luggage to your room.

However, in keeping with social distancing regulations, please only use the lift on your own or with people with whom you are sharing a room.

The stairs remain open at all times.