PRIVACY POLICY OF THE HOTEL ALT LOHBRÜGGER HOF E.K.

Protection of your data: Transparency and security

We are pleased that you are visiting our homepage and thank you for your interest in our company. Dealing with our customers and interested parties is a matter of trust. The trust placed in us is very important to us and we are therefore committed to handling your data with care and protecting it from misuse.

To ensure that you feel safe and comfortable when visiting our website, we take the protection of your personal data and its confidential treatment very seriously. We therefore act in accordance with the applicable legislation on the protection of personal data and data security.

With this data protection notice, we would therefore like to inform you about when we store which data and how we use it – naturally in compliance with the applicable German legislation. Data protection at the Hotel Alt Lohbrügger Hof e.K. takes into account the European data protection level and is based in particular on the current General Data Protection Regulation (GDPR). When using the Internet, we are guided by the Telemedia Act (TMG) of the Federal Republic of Germany to protect your personal data.

COLLECTION AND PROCESSING OF PERSONAL DATA

You can visit our website without telling us who you are. Our web servers automatically store information of a general nature. This includes the type of web browser, the operating system used, the domain name of your Internet service provider, the website from which you visit us, the web pages you visit on our site and the date and duration of your visit. This is exclusively information that does not allow any conclusions to be drawn about your person. We only evaluate this data for statistical purposes and only in anonymous form.

Data protection with Google Analytics and Google Remarketing

This website uses Google Analytics and Google Remarketing. These are services provided by Google Inc (“Google”). Google uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. The IP address is then shortened by Google by the last three digits, so that a clear assignment of the IP address is no longer possible. Google observes the data protection provisions of the “US Safe Harbor” agreement and is registered with the “Safe Harbor” program of the US Department of Commerce.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Third-party providers, including Google, place advertisements on websites on the Internet. Third-party providers, including Google, use stored cookies to serve ads based on a user’s previous visits to this website.

Google will not associate your IP address with any other data held by Google. You can object to the collection and storage of data at any time with effect for the future. You can deactivate the use of cookies by Google by visiting the page for deactivating Google advertising.

Alternatively, users can deactivate the use of cookies by third-party providers by accessing the deactivation page of the Network Advertising Initiative. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can object to the collection and storage of data at any time with effect for the future. Further information on Google’s provisions can be found here.

Use and disclosure of the collected data

We use the personal data provided by you exclusively for the stated or agreed purposes, i.e. usually to process the contract concluded with you or to answer your inquiry.

If you use services, we generally only collect the data that we need to provide the services. If we ask you for further data, this is voluntary information. The processing of personal data takes place exclusively to fulfill the requested service and to protect our own legitimate business interests.

Furthermore, the purpose of data collection is to enable and fulfil the guest’s booking; to carry out the guest’s stay; to tailor the stay to the guest’s wishes and interests; to be able to offer services in accordance with the guest’s interests in the future as well as marketing in connection with the hotel’s services and to improve the hotel’s services.

Are personal data forwarded to third parties?

Your data will only be processed and used for the purposes of advice, advertising and market research with your express consent. Your data will not be sold, rented or otherwise made available to third parties. Transfers of personal data to government institutions and authorities only take place within the framework of mandatory national legal regulations.

The data is passed on to service providers and their auxiliary persons who offer cloud-based software and data processing solutions for the hotel and who analyse and process the guest’s data (for the above purposes) on behalf of the hotel.

Use of cookies

So-called cookies are used in some areas of our pages. A cookie is a small text file that a website places on your hard drive. Cookies do not cause any damage to your computer and do not contain viruses. The cookies on our websites do not collect any personal data. We use the information contained in cookies to make it easier for you to use our pages and to tailor them to your needs.

Of course you can also view our website without cookies. If you do not want cookies to be stored on your computer, you can deactivate the corresponding option in the system settings of your browser. You can delete stored cookies at any time in the system settings of your browser. However, if you do not accept cookies, this may lead to functional restrictions on our offerings.

Use of Google Maps

This website uses Google Maps to display maps and create directions. Google Maps is operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. By using this website, you agree to the collection, processing and use of the automatically collected data and the data you enter by Google, one of its representatives, or third-party providers. The terms of use for Google Maps can be found at the Terms of Use for Google Maps.

Use of script libraries (Google Webfonts)

In order to display our content correctly and graphically appealing across browsers, we use script libraries and font libraries on this website such as: B. Google Webfonts (https://www.google.com/webfonts/). Google web fonts are transferred to your browser’s cache to avoid multiple loading. If the browser does not support Google Web Fonts or prevents access, content will be displayed in a standard font.

Calling script libraries or font libraries automatically triggers a connection to the library operator. It is theoretically possible – although it is currently unclear whether and, if so, for what purposes – that operators of corresponding libraries collect data.

You can find the privacy policy of the library operator Google here: https://www.google.com/policies/privacy/

Use of CBooking (Hotelnetsolutions)

Our website uses Cbooking as a reservation and inquiry tool from Hotelnetsolutions GmbH in order to be able to implement your inquiries/bookings efficiently. Cbooking is operated by Hotelnetsolutions GmbH, Genthiner Str. 8, 10785 Berlin, Germany. By using this website, you agree to the collection, processing and use of the automatically collected data and the data you enter by Hotelnetsolutions GmbH, one of its representatives, or third-party providers. Hotelnetsolutions GmbH ensures that your data will only be processed and used for the purposes of advice, advertising and market research with your express consent. Your data will not be sold, rented or otherwise made available to third parties. You can object to the use of your data at any time.

Use of Smart Host (CRM)

Our reservation system uses Smart Host as a customer communication tool (CRM) of Smart Host GmbH to efficiently process your enquiries/bookings/requests. Smart-Host is operated by Smart Host GmbH, Smart Host GmbH, Am Kupfergraben 6A, 10117 Berlin, Germany. By using this website, you consent to the collection, processing and use of the automatically collected data and the data entered by you by Smart Host GmbH, one of its representatives or third-party providers. Smart Host GmbH ensures that your data will only be processed and used for the purposes of counselling, advertising and market research with your express consent. Your data will not be sold, rented or made available to third parties in any other way. You can object to the use of your data at any time.

Using the reservation system (Apaleo)

Our room reservations use the Apaleo reservation system from Apaleo GmbH to process your room reservations efficiently. Apaleo is operated by Apaleo GmbH, Dachauerstr. 15A, 80335 Munich, Germany. By using this website, you agree to the collection, processing and use of the automatically collected data and the data you enter by Apaleo GmbH, one of its representatives, or third-party providers. Apaleo GmbH ensures that your data will only be processed and used for the purposes of advice, advertising and market research with your express consent. Your data will not be sold, rented or otherwise made available to third parties. You can object to the use of your data at any time.

Security

The Hotel Alt Lohbrügger Hof e.K. uses technical and organizational security measures in accordance with Section 32 of the GDPR to protect the data we manage against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security measures are continuously improved in line with technological developments. The Hotel Alt Lohbrügger Hof e.K. stores data protection-relevant information exclusively on secure systems in Germany. Access to it is only possible for a few authorized persons and persons who are responsible for special data protection and who are involved in the technical, administrative or editorial support of data.

Youth protection

Children and young people with limited legal capacity are generally not allowed to transmit any personal data to our websites without the consent of their parents or guardians. The Hotel Alt Lohbrügger Hof e.K. Under no circumstances will we collect or use in any way the personal data of children or young people with limited legal capacity that we have knowingly obtained or disclose it to third parties without authorization.

Declaration of consent from the user

By using our websites and the offers therein, you agree that the personal data you voluntarily provide will be stored by us and processed and used in accordance with this data protection declaration.

Your rights to information, correction, blocking, deletion and objection

You have the right to receive information about your personal data stored by us at any time. You also have the right to correct, block or, apart from the required data storage for business transactions, delete your personal data. Please contact our data protection officer. You can find the contact details at the bottom.

So that a blocking of data can be taken into account at any time, this data must be kept in a blocking file for control purposes. You can also request that the data be deleted, provided there is no legal obligation to archive it. If such an obligation exists, we will block your data upon request.

You can make changes or revoke your consent by notifying us accordingly with effect for the future.

Changes to our privacy policy

We reserve the right to occasionally adapt this data protection declaration so that it always complies with current legal requirements or to implement changes to our services in the data protection declaration, e.g. B. when introducing new services. The new data protection declaration will then apply to your next visit.

Public procedure directory of Hotel Alt Lohbrügger Hof e.K.

The General Data Protection Regulation stipulates that the following information must be made available to everyone in an appropriate manner by the data protection officer.

Name of the responsible body:

Hotel Alt Lohbrügger Hof e.K.
owner
Jan-Hendrik Ohl

Address of the responsible body
Data Protection Department
Leuschnerstraße 76, D-21031 Hamburg, Germany
Phone: +49 40 739 600-0
Fax: +49 40 739 600-999
E-Mail: datenschutz@altlohbrueggerhof.de
Internet: www.altlohbrueggerhof.de

Purpose of data collection, processing and use

Operation of hotels and related businesses, as well as all related businesses
Operation of a customer service for the purpose of recording and carrying out reservations
Carrying out passenger transport or operating a rental car company
Secondary purposes are accompanying or supporting functions in personnel, intermediary, supplier and service provider management
Video surveillance is used at the hotel locations exclusively to collect evidence in the event of vandalism, burglary, assault or other crimes. The presence and use of video cameras are indicated by appropriate warning notices. Digitized recordings of booking conversations for documentation, evidence and training purposes will only be made with the express permission of the conversation partner
Carrying out the storage and data processing of personal data for our own purposes, as well as on behalf and on behalf of individual companies in accordance with existing service agreements within the group of companies
Data collection, processing and use is carried out to achieve the purposes listed above.

Description of the data subjects and the related data/data categories

Essentially, personal data is collected, processed and used for the following groups of people:
Guest data (especially address data, reservation data, guest requests, billing data)
Customer data (particularly address data, contract data, billing and performance data)
Interested party data (specific interest in accommodation, room and hall rental interest, address details)
Employee data, applicant data, data from pension providers (specific personnel and salary data)
Agent/broker/agency data (particular address, billing and performance data)
Business partners, external service companies (particular address, billing and performance data)
Data on suppliers (particularly address, billing, performance and functional data)
Group of people who cannot be assigned: Video recordings if they are necessary to fulfill the purposes mentioned under point 5.

Categories of recipients to whom data may be communicated

Hotels, guesthouses and other accommodation providers may collect personal data from their guests and store it in automated processes to the extent that this is required within the scope of the accommodation contract. These include i. d. Typically also billing data about food and drinks, telephone calls made from the room and/or other hotel-specific services. Due to registration regulations, hotels and accommodation providers are obliged to request information about the place of residence, date of birth and nationality of their guests and their family members.

Furthermore, data can be communicated to the following recipients:

Public bodies that receive data based on legal regulations (e.g. social security institutions)
Internal departments that are involved in the execution and fulfillment of the respective business processes (e.g. human resources management/control, accounting, marketing, sales, IT organization and the central reservation service (Customer Service Center)
External contractors (service companies) in accordance with Section 11 BDSG
Other external bodies (e.g. credit institutions, brokerage agencies in the context of intermediary activities, companies belonging to a group of companies if those affected have given written consent or a transfer is permissible for reasons of overriding legitimate interest), as well as partner companies as part of the order activity placed by the customer

Standard deadlines for deleting data

The legislature has issued a variety of retention obligations and deadlines. After these periods have expired, the relevant data and data sets are routinely deleted if they are no longer required to fulfill the contract (guest, rental and service contracts). The commercial or financial data of a completed financial year will be deleted after a further ten years in accordance with legal regulations, unless longer retention periods are prescribed or necessary for legitimate reasons. In the area of ​​personnel administration and personnel control, shorter deletion periods are used in special areas. This applies in particular to rejected applications or warnings. If data is not affected by this, it will be deleted without request if the purposes mentioned under point 5 no longer apply.

In accordance with the applicable reporting law, reporting forms are stored in the individual hotels and accommodation establishments for the legally required minimum period and are then destroyed under special precautionary measures in accordance with data protection regulations.

Planned data transfer to third countries

Data transfers to third countries only occur within the scope of contract fulfillment, necessary communication, and other exceptions expressly provided for in the General Data Protection Regulation (GDPR).

There is currently no data transfer to other third countries, especially those whose level of data protection is considered low or to countries outside the EU; no such thing is planned either.

Ensuring security during data processing

The Hotel Alt Lohbrügger Hof e.K. uses technical and organizational security measures in accordance with the GDPR to protect the data it manages against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. The security measures used are continuously improved in line with technological developments. This means that the Hotel Alt Lohbrügger Hof e.K. stores its data protection-relevant information exclusively on secure systems in Germany. Access to it is only possible for a few authorized persons who are obliged to ensure special data protection and who are involved in technical, administrative or editorial support.

Name and address of the data protection officer

Hotel Alt Lohbrügger Hof e.K.
Datenschutzbeauftragter
Leuschnerstraße 76
D-21031 Hamburg
Telefon: +49 40 739 600-0
E-Mail: datenschutz@altlohbrueggerhof.de

Status of the public list of proceedings: May 9, 2018

Person responsible for the content of the public procedure directory:
The data protection officer at Hotel Alt Lohbrügger Hof e.K.